FAQ (November 26, 2007)

FAQ
1. How can I get the samples?
2. How much the courier charges will be for the samples?
3. How can I get your Quotation Sheet?
4. How to place an order?
5. Can you arrange the transportation for us?
6. What's your usual payment term for orders?
7. How can we get your monthly new products announcement?
8. I just want to buy a few pieces of your products, what to do?
9. Would you like to know more valuable information about us? Do you any suggestions about our service? NOW you can chat with us on line.
 
1. How can I get samples?
We can supply some free samples (total value under 10 US dollars) if you have a DHL, TNT, UPS or FedEx account or other courier freight collectable account and agree to pay the courier freight.
If the total value of samples is more than 10 US dollars, we'd like to ask you to pay for the samples and courier freight. We will send the samples to you after receipt of your payment.
If you don't have courier account, you can send your courier to collect samples from our company; or send us the samples charge together with the courier cost by T/T.

2. How much the courier freight will be for the samples?
Courier freight depends on the quantity, weight and carton size and your area. Our courier agent TNT will save you 20% total courier charges because we have a long-termed agreement. However, you also can use your courier company.

3. How can I get your Quotation Sheet?
Please send us your inquiry with our products article number by email or fax , we will offer you our price list, offer sheet and order information in one working day.

4. How to place an order?
Please send us your purchase order by email or fax. Or you can ask us to send you a Proforma Invoice for your order. We need to know the following information for your order:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method (by courier, by air or by ocean container)
* Product information - model numbers, quantity, unit price and price term we reach to
* Delivery time required
* Payment we reach to
* Forwarder's contact details if necessary

5. Can you arrange the transportation for us?
Yes. We can arrange sea, air and courier transportation.

6. What's your usual payment term for orders?
*T/T (Wire transfer) 30% as deposit, and T/T 70% balance within 3 days against B/L copy by fax.
* 100% irrevocable L/C at sight.

7. How can we get your monthly new products announcement?
Please join our mailing list.

8. I just want to buy a few pieces of your products, what to do?
Sorry, we are manufacturer and exporter only. We don't accept retail order.

9. Would you like to know more valuable information about us? Do you have any suggestions about our service? NOW you can chat with us on line.
1.) First download MSN messenger
2.) SKP:FANNYMESH
2.) Input our MSN ID: zhufeibo325604@hotmail.com
3.) With it, you are sure to enjoy the prompt response and professional service from our sales manager, who shall talk with you online about the Price, Packing Details, Delivery, Payment, Import & Export, Market Conditions and etc.

< Back >